Returns & Exchanges

At Tiegear AU, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, we offer a hassle-free 30-day return policy for all items in original condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in unused condition.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any Australia Post location or designated courier point.

4

Receive Refund or Exchange

Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing